More RMS information and help

Before you seek additional RMS help, make sure you check the online process tool first. For additional help, use the information below.

RMS Support:

0800 774 418 or email support@rmssupport.co.nz

Use this contact phone number or email when:

• you need additional help that isn’t covered in this tool
• you’ve searched for a party and there are multiple matches, and you’re not sure which one is the party you are dealing with.

General Legal Aid enquiries:

0800 2 LEGAL AID (0800 253 425)

Request a change to a record

Sometimes you may need a Ministry system administrator's help with updating a record that you can no longer update yourself, for example:

• merging duplicate disputes
• correcting information in an event, such as incorrect decision type
• removing a child from a dispute.

For these types of requests, email support@rmssupport.co.nz, including:

• a description of your request (don't include full party or dispute names)
• the reason for your request
• all relevant RMS reference numbers (for example, party ID, dispute ID, event ID, course ID).