Update an event

Why?

You may need to update the event for a range of reasons. For example:

• you created the event but didn’t deliver the service (you must change the status to ‘Closed’)
• you need to amend the provider
• you need to add other parties to the event once they have agreed to participate in FDR services
• you need to add the hours that it has taken to complete the event.

Key point!

Some fields can’t be updated, such as the type of service being provided.

How?

1. Search for an event by locating the dispute that the event relates to.

2. Open the event from the dispute record by clicking on the event ID link.

3. Select the Edit button and update the details.

   

4. Select the Save button.

   Key points!

   • Leave the event status as Current until all information has been added to the record and the service has been delivered.
   • To ensure payments are processed correctly, you need to ensure any travel and interpreter disbursements claimed are those as specified in your FDR supplier contract with the Ministry.
   

What next?

Once you have delivered the service and created a decision/outcome and generated the FDR form if required, you can finalise the event.